QRA's Internal Programs measure the existing perceptions and levels of employee satisfaction. Our studies also measure your employee's perception of their customers' satisfaction, and identify "disconnects" between the reality and the perception. We provide action planning to increase operational efficiency and overall internal satisfaction and loyalty with both customers and employees. The result is increased employee loyalty, lowering your up-front recruiting and long-term retention costs. Your employees will be more committed and can focus on quality issues. Our studies demonstrate your commitment to employee satisfaction, and allow you to develop programs for compensation based on quality.

QRA designs and manages the following types of Employee Satisfaction/Loyalty programs

• Human Resource Employee Satisfaction Studies: job satisfaction, work place satisfaction, training effectiveness, new employee orientation
• Comparative/Cross Corollary Studies: internal perceptions vs. external performance
• Internal Operation Studies: Facilities, Corporate Real Estate, Information Technology, Information Systems

Vendor/Supplier Relationship Programs: Purchasing, Manufacturing, Materials Internal Measurement/Performance Programs on measuring levels of internal customer satisfaction with our clients performance and providing action planning on how to increase overall satisfaction, customer loyalty and operational efficiency.

We provide Internal Operation Satisfaction Studies (Facilities, Corporate Real Estate, IT, IS, etc.), Vendor/Supplier Relation Programs (Purchasing, Buyers, Manufacturing, Materials, etc.), and other Specialty Programs (Food Service, Office Equipment, Travel, etc.)

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